If you need to cancel your conference registration, you may do so for a partial refund, minus a $150.00 cancellation fee, until Friday, December 29, 2017. Attendees who register prior to the deadline date, who do not cancel in writing by the deadline date, are liable for the pass cost and will be charged for the full registration fee. Sorry, no refunds are available for no-shows. If you are unable to attend the event, we recommend that you send a substitution in your place. Changes to registrations must be presented in written form - download the Registration Change Form. Please mail your request to:
UBM Events Registration Department
2901 28th Street, Suite 100
Santa Monica, CA 90405
Or you may email your requests to [email protected]. Written requests for a downgraded pass must be received by Friday, December 29, 2017 for a full refund on the difference of registration fees between the value of the original and downgraded pass. Sorry, requests received after Friday, December 29, 2017 cannot be accommodated. Upgrade pass requests must be submitted in writing along with payment information for the difference in value.